Talk or Type? The Effect of Digital Interfaces on Citizens’ Satisfaction with Standardized Public Services
Author: Prokop, Christine; Tepe, Markus
Year of Publication: 2022
Journal Title: Public Administration
Volume (Issue No.): 100 (2)
Pages: 427 to 443
doi: 10.1111/padm.12739
Date of Publication: 07.06.2022
